Last updated 1 September 2026
Refund & Cancellation Policy
This policy sets out how subscription cancellations, refunds, downgrades and billing disputes are handled by Sendemail Tech Private Limited.
01Subscription terms
Sendemail subscriptions are prepaid, either monthly or annually. Access continues until the end of the paid period. Prices are in Indian Rupees and exclusive of GST.
02Cancelling your subscription
You can cancel at any time from Billing inside your workspace, or by emailing support@sendemail.tech from an administrator address. Cancellation stops future renewals; it does not terminate the current period.
At the end of the period, the workspace moves to read-only for 30 days so you can export your data, after which Customer Data is deleted.
03Refund eligibility
Refunds are granted in the following cases:
- First-time subscriptions cancelled within 7 days of the initial charge, where fewer than 500 emails have been sent, are refunded in full.
- Annual plans cancelled within 14 days of the initial charge are refunded in full.
- Duplicate or incorrect charges are refunded in full once verified.
- Documented platform unavailability that materially prevented use, where we were unable to restore service, is refunded pro rata.
04Non-refundable items
The following are not refundable:
- Consumed email verification credits and consumed sending volume.
- Partial months after the applicable refund window has passed.
- Subscriptions terminated by us for breach of the Terms of Service, including unlawful sending.
- Custom onboarding, migration or professional services already delivered.
05Downgrades and upgrades
Upgrades take effect immediately and are charged on a pro-rata basis for the remainder of the current period. Downgrades take effect at the start of the next billing cycle; no partial refund is issued for the current cycle. Plan limits, including mailboxes and monthly sending volume, apply from the moment a downgrade becomes effective.
06How refunds are processed
Approved refunds are issued to the original payment method within 7 to 10 business days of approval. Bank settlement timelines are outside our control. A GST credit note is issued where applicable.
07Billing disputes
Raise disputes within 30 days of the invoice date by emailing support@sendemail.tech with the invoice number and details. We acknowledge within two business days and aim to resolve within ten. Please contact us before initiating a chargeback so we can correct genuine errors quickly.
08Enterprise agreements
Where a signed order form or master services agreement exists, the cancellation and refund terms in that agreement take precedence over this policy.
Contact for legal queries
Sendemail Tech Private Limited, Office no 16, Kanakpur, Thane, Mumbai, Maharashtra 431302. Email legal@sendemail.tech. This document is governed by the laws of India, with exclusive jurisdiction in the courts of Mumbai, Maharashtra.